Terms & Conditions

1. Acceptance of Terms

By engaging with GoSaed ("we", "us", or "our") through our website, services, or communications, you ("Client", "you", or "your") agree to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and GoSaed.

2. Service Overview

GoSaed provides premium services in three primary categories:

• Transport & Tours: Luxury vehicle services, airport transfers, and bespoke Tanzanian experiences
• Multimedia Production: Professional photography, videography, graphic design, and content creation
• Concierge Services: Personalized assistance including event planning, business support, and lifestyle management

4. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of services after changes constitutes acceptance. Material changes will be communicated via email or website notice at least 30 days prior to implementation.

1. Booking & Confirmation

• All bookings require confirmation via our official channels (website, email, or phone)
• Quotes are valid for 7 days unless otherwise specified
• We reserve the right to refuse service for safety, legal, or operational reasons

3. Cancellation Policy

4. Client Responsibilities

• Provide accurate pickup/drop-off information
• Ensure children under 12 use appropriate safety seats (available upon request)
• Respect vehicle cleanliness and no-smoking policy
• Be ready at designated pickup time to avoid delays

1. Project Initiation

• All projects begin with a signed agreement and required deposit (typically 30-50%)
• Client must provide all necessary materials (logos, brand guidelines, etc.) within agreed timelines
• Delays in client feedback may affect project deadlines

3. Revisions & Approvals

• Projects include 2 rounds of revisions (additional revisions billed hourly)
• Approval at each stage must be provided in writing
• Changes after final approval may incur additional charges

4. Delivery & Usage

• Final files delivered via secure transfer within 7 days of final approval
• Client responsible for proper file backup after delivery
• Usage rights are specified in each project contract

1. Service Scope

Our concierge services include but are not limited to:

• Event planning and coordination
• Business support services
• Lifestyle management
• Personal shopping and sourcing
• Travel arrangements
• Remote digital assistance

2. Service Limitations

• We do not provide legal, financial, or medical advice
• We cannot guarantee availability of requested items/services
• Same-day requests subject to availability

4. Confidentiality

• All client information is treated as confidential
• We implement reasonable security measures for data protection
• Client must inform us of any special confidentiality requirements

5. Cancellation Policy

• Standard services: 12 hours notice required for cancellation
• Event services: 72 hours notice required
• Pre-paid third-party expenses may be non-refundable

1. Information Collection

We collect information necessary to provide our services, including:

• Contact details (name, email, phone, address)
• Service preferences and requirements
• Payment information (processed securely via third-party providers)
• Communication records

2. Data Usage

Your information is used to:

• Provide and improve our services
• Process transactions
• Communicate about services
• Comply with legal obligations

4. Data Retention

• Service records retained for 5 years for legal and accounting purposes
• Marketing preferences can be updated at any time
• Right to erasure subject to legal requirements

5. Cookies & Tracking

• We use essential, functional, and analytical cookies
• Cookie preferences can be managed in browser settings
• We do not sell personal data to third parties