Privacy Policy

Protecting your data with Tanzanian hospitality and international standards

Last Updated: July 2025

This Privacy Policy governs how GoSaed collects, uses, maintains, and discloses information collected from users of our services across transport, multimedia, and concierge offerings.

1. Introduction

At GoSaed, we are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all services offered by GoSaed including but not limited to:

Transport Services

Collection of travel details, payment information, and preferences for transportation services

Multimedia

Client content, project details, and creative assets for production services

Concierge

Personal and business information required to fulfill concierge requests

By using our services, you agree to the collection and use of information in accordance with this policy. We comply with Tanzanian data protection laws and international best practices where applicable.

2. Information We Collect

2.1 Personal Information

We may collect personal identification information including:

  • Name, contact details (email, phone, address)
  • Payment information (processed securely via third-party providers)
  • Service preferences and requirements
  • Identification documents (for certain transport services)
  • Business information (for corporate clients)

2.2 Non-Personal Information

We may collect non-personal information about users including:

  • Browser type and technical specifications
  • Demographic information (not linked to personal identity)
  • Service usage patterns and preferences

2.3 How We Collect Information

Direct Input

Through forms on our website, service agreements, or communications

Automated Tracking

Cookies and similar technologies to enhance user experience

Analytics

Service usage data to improve our offerings

Security Systems

Data from security measures like reCAPTCHA

3. How We Use Collected Information

GoSaed collects and uses personal information for the following purposes:

Service Provision

To deliver and improve our transport, multimedia, and concierge services

Personalization

To tailor services to your preferences and requirements

Security

To protect against fraud and unauthorized access

Analytics

To analyze service usage and improve offerings

Communication

To respond to inquiries and send service updates

Compliance

To meet legal and regulatory requirements

We will never sell your personal information to third parties. Data sharing is limited to service providers essential for delivering our services.

4. Data Protection & Security

We implement appropriate data collection, storage, and processing practices to protect against unauthorized access, alteration, or destruction of your personal information.

4.1 Security Measures

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and vulnerability testing
  • Restricted access to personal data on a need-to-know basis
  • Secure payment processing through certified providers
  • Employee training on data protection best practices

4.2 Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations (typically 5 years for financial records)
  • Resolve disputes and enforce agreements

4.3 International Data Transfers

While we primarily operate in Tanzania, some data may be processed by international service providers. In such cases, we ensure adequate protection through:

  • Data processing agreements with strict confidentiality clauses
  • Selection of providers with recognized security certifications
  • Where applicable, Standard Contractual Clauses or other approved transfer mechanisms

5. Your Data Protection Rights

You have certain rights regarding your personal information:

Access

Request copies of your personal data

Rectification

Request correction of inaccurate data

Erasure

Request deletion of your personal data

Restriction

Request limitation of processing

Portability

Request transfer of your data to another organization

Objection

Object to certain processing activities

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@gosaed.com with:

  • Your full name and contact information
  • Specific right you wish to exercise
  • Details of your request

We may require verification of your identity before processing certain requests. We aim to respond to all legitimate requests within 30 days.

6. Contacting Us

If you have any questions about this Privacy Policy, the practices of GoSaed, or your dealings with our services, please contact our Data Protection Officer:

WhatsApp

+255 714 018 131

Postal Address

Data Protection Officer
GoSaed
Terminal Building, Julius Nyerere International Airport
Nyerere Road, Dar es Salaam, Tanzania

Changes to This Policy

GoSaed has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze service usage.

7.1 Types of Cookies Used

  • Essential Cookies: Necessary for basic site functionality
  • Performance Cookies: Help us understand visitor behavior
  • Functional Cookies: Remember user preferences
  • Marketing Cookies: Used for targeted advertising

7.2 Managing Cookies

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Our cookie consent banner allows you to select which categories of cookies you accept when first visiting our website.

Your Privacy Matters to Us

If you have any concerns about your data or wish to exercise your rights, our team is ready to assist.

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